Last updated 9 July 2026. We want you to be completely happy with your order. If something isn’t right, here’s how we’ll put it right.
We offer free shipping on all orders to mainland Great Britain (England, Scotland and Wales).
Orders are dispatched the next working day and sent by Royal Mail First Class Tracked, so your parcel is fully trackable from dispatch to your door — most orders arrive within 1–2 working days of dispatch.
We currently ship to Great Britain only. We are unable to deliver to Northern Ireland, the Channel Islands, the Isle of Man, or addresses outside the United Kingdom at this time.
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. We extend this to 30 days from the date of delivery as a goodwill gesture.
To exercise your right to cancel, contact us before your 30-day window closes:
Please include your name, order number and the items you wish to return.
To be eligible for a return, items must be:
We are unable to accept returns of opened or used products unless they are faulty or were sent in error, due to the ingestible nature of our supplements.
You are responsible for the cost of return postage, except where you have received an incorrect or defective item. We strongly recommend using a tracked and signed-for service — we cannot be held responsible for items lost in transit.
Please send returns to:
Nutrition Chemist Returns
Caxton Point, Caxton Way
Stevenage, Hertfordshire, SG1 2XU
Once we receive your return and have inspected the condition of the item, we will process your refund or exchange. Please allow up to 5 working days from the date we receive the goods to process your return.
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take up to a further 10 business days for the funds to appear in your account. We will send you an email confirmation once your refund has been initiated.
We are happy to exchange an item for a different product of the same or lesser value. If you would like to exchange, please state this clearly when contacting us. Any price difference will be refunded or charged accordingly.
If you receive a product that is defective, damaged in transit, or not what you ordered, please contact us within 7 days of delivery at email us and include:
In these cases, we will cover return postage costs and offer a full refund or free replacement at no extra cost to you. Your statutory rights under the Consumer Rights Act 2015 are not affected.
We cannot accept returns on:
Products purchased from Nutrition Chemist are intended for personal use only and may not be resold, redistributed, or supplied for commercial purposes without our prior written consent.
If you have any questions about your return or refund, please don’t hesitate to get in touch. We aim to respond within one business day.